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Digitální garáž Google kurzy a nástroje digitálních dovedností

This course by him is quite highly recommended by students and is quite a good fit for people wanting to learn how to run their IT support company. For IT support professionals who want to validate their expertise and stand out in the job market, pursuing more advanced certifications like ‘CISSP’ or ‘HDI-CSR’ could prove beneficial. With CISSP, you will master areas like security and risk management, asset security, security architecture, and communication and network security, among others.

CompTIA A+ also has a security lesson that teaches your reps how to properly handle sensitive information. It discusses some common threats most devices are exposed to and provides some best practices for securing valuable data. 92% of consumers expect your company to protect their information, and with this training, you can meet customer demand and differentiate your service team from competitors. Axelos offers a popular ITIL Foundation training course teaching participants the basics of customer support and how to use help desk tools. ITIL shares the best practices that are used when providing IT services to consumers. This course explains each best practice and provides exercises that help service reps master the ITIL approach.

IT Support FAQ

Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.

If you want a job in tech support, such as help desk, an IT support certification will get you there. CompTIA A+ is a foundational, vendor-neutral certification that can open doors for new IT professionals. Vendor-neutral certifications cover skills help desk engineer that can be applied to any vendor’s product, whereas vendor-specific certifications dive into the products of one vendor only. An article by Coursera explained that CompTIA A+ is an industry-standard credential that can kickstart an IT career.

Data and Analytics

At DigitalDefynd, we help you find the best courses, certifications and tutorials online. Hundreds of experts come together to handpick these recommendations based on decades of collective experience. We help you find the best courses, certifications, and tutorials online. Selecting the right help-desk certification often means deciding or determining the best technology to focus on.

• Understand what a technical interview might look like and get tips on how to prepare for one.
• Our comprehensive list of the best IT support ticket system tools can offer insight into the top tools in the industry.
• Apple certifications are increasingly popular, especially as Macs become more common in enterprise environments and companies switch from PC to Mac.
• Nurture and grow your business with customer relationship management software.
• The instructors of this program are Rav Ahuja, Amy Norton, and Skills Network.
• This course is formatted into a two-hour instructional video followed by a final exam.

CompTIA Network+ certification holders can earn an annual salary of up to $107,143, per Infosec. This proves that the skills covered by CompTIA Network+, such as network security and the installation, maintenance and troubleshooting of networks are in high demand among employers. If you need to start earning extra cash STAT, CompTIA Network+ can deliver the hefty ROI you want.

Advance your career with an online degree

If you’re an IT consultant serving the small to midsize business market, and you’d like to learn how you can contribute to PCWorld Tech Audit, send mail to We’re always looking for more talented pros. This advanced certification is reserved for IT security consultants and auditors with five years’ experience. Tech consultants who earn this seal of approval enjoy a median annual salary of $87,000.